German · Krankenkasse
Your health insurance card has not arrived yet: what to say in German
You have not received your health insurance card.
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How it's done. The Gesundheitskarte (eGK) arrives by post a few weeks after you sign up; without it doctors may ask for a membership certificate (Mitgliedsbescheinigung).Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag, ich habe meine Gesundheitskarte noch nicht bekommen.
GOO-tayn tahk, eekh KHAH-beh MIGH-neh geh-ZOOND-khights-kuhr-teh nokh neekht beh-KOH-mayn.
Good day, I haven't received my health insurance card yet.
Or say:Guten Tag, meine Gesundheitskarte ist noch nicht da.
GOO-tayn tahk, MIGH-neh geh-ZOOND-khights-kuhr-teh eest nokh neekht duh.
THEY SAY
Wann haben Sie sich bei uns angemeldet?Vahn KHAH-bayn zee zeekh bigh oons AHN-geh-mel-det?
When did you register with us?
They might also say:
Seit wann sind Sie bei uns versichert?
Zight vahn zeent zee bigh oons fehr-ZEE-khehrt?
Since when have you been insured with us?
2
YOU REPLY
Vor drei Wochen.
For drigh VOH-khayn.
Three weeks ago.
THEY SAY
Das dauert manchmal etwas. Ich gebe Ihnen eine Bescheinigung für den Arzt.Dahs DOW-ehrt MAHNKH-muhl EH-tvuhs. Eekh GEH-beh EE-nayn IGH-neh beh-SHIGH-nee-goong fyoor dayn ahrtst.
That sometimes takes a while. I'll give you a certificate for the doctor.
3
YOU FINISH
Danke, das hilft mir sehr.
DAHN-keh, dahs kheelft meer zehr.
Thanks, that helps me a lot.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
habe
KHAH-beh
verb
I have
Gesundheitskarte
geh-ZOOND-khights-kuhr-teh
noun
health insurance card
noch
nokh
adverb
still, yet
nicht
neekht
adverb
not
28 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
You ask whether your child can be insured with youKrankenkasse · A2 in the app
→You want to switch to another health insurance fundKrankenkasse · A2 in the app
→You decide to take out insurance with a health insurance fundKrankenkasse · A2 in the app
→You need a tax identification numberFinanzamt / Steuer-ID · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report