German · Retoure / Zoll
You ask how to get a return label: what to say in German
You ask how to get a return label.
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How it's done. Rücksendeschein, Retourenschein are the form or label; look for them in the shop's email, in your account or on the carrier's website.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Wo bekomme ich ein Retourenlabel?
Voh beh-KOH-meh eekh ighn reh-TOO-rayn-laybl?
Where do I get a return label?
Or say:Wie schicke ich dieses Paket zurück?
Vee SHEE-keh eekh DEE-zes puh-KET tsoo-RYOOK?
THEY SAY
Sie finden es im Konto des Shops unter Bestellungen.Zee FEEN-dayn es eem KOHN-toh des shops OON-tuh besh-TEH-loon-gayn.
You'll find it in the shop's account under orders.
They might also say:
Das steht in der E-Mail vom Shop. Dort ist ein Link.
Dahs shtet een dehr ee-mayl fom shop. Dort eest ighn leenk.
It's in the email from the shop. There is a link there.
2
YOU FINISH
Danke. Und wo gebe ich das Paket ab?
DAHN-keh. Oont voh GEH-beh eekh dahs puh-KET ahp?
Thanks. And where do I hand in the parcel?
THEY SAY
In jedem Paketshop oder in einer Filiale.Een YEH-dem puh-KET-shop OH-duh een IGH-nuh fee-lee-AH-leh.
At any parcel shop or at a branch.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Wo
Voh
adverb
where
bekomme
beh-KOH-meh
verb
I get
Retourenlabel
reh-TOO-rayn-laybl
noun
return label
finden
FEEN-dayn
verb
to find
Konto
KOHN-toh
noun
account
Shops
shops
noun
of the shop
20 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
Similar situations
The parcel is held up at customsRetoure / Zoll · A2 in the app
→You return an online order at a drop-off point with a QR codeRetoure / Zoll · A2 in the app
→The item went back to the seller but your money has still not arrivedRetoure / Zoll · A2 in the app
→You were sent the wrong item and you write to the sellerRetoure / Zoll · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report