German · Retoure / Zoll
You were sent the wrong item and you write to the seller: what to say in German
You received the wrong item and you contact the seller.
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How it's done. If you get the wrong item, take a photo, write to the seller and ask for a Rücksendeetikett (return label): returning it is free when the seller made the mistake.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag. Ich habe etwas anderes bekommen als bestellt.
GOO-tayn tahk. Eekh KHAH-beh EH-tvuhs AHN-deh-res beh-KOH-mayn ahls besh-TELT.
Good day. I received something different from what I ordered.
Or say:Guten Tag, ich habe die falsche Ware geliefert bekommen.
GOO-tayn tahk, eekh KHAH-beh dee FAHL-sheh VAH-reh geh-LEE-fehrt beh-KOH-mayn.
THEY SAY
Das tut mir leid. Was haben Sie bestellt, und was ist angekommen?Dahs toot meer light. Vahs KHAH-bayn zee besh-TELT, oont vahs eest AHN-geh-koh-mayn?
I'm sorry. What did you order and what has arrived?
They might also say:
Oh, das ist ärgerlich. Beschreiben Sie bitte, was Sie bekommen haben.
Oh, dahs eest EHR-gehr-leekh. Besh-RIGH-bayn zee BEE-teh, vahs zee beh-KOH-mayn KHAH-bayn.
Oh, that is annoying. Please describe what you received.
2
YOU REPLY
Ich habe einen blauen Pullover bestellt, aber ich habe einen roten bekommen.
Eekh KHAH-beh IGH-nayn BLOW-ayn poo-LOH-vuh besh-TELT, AH-buh eekh KHAH-beh IGH-nayn ROH-tayn beh-KOH-mayn.
I ordered a blue pullover but I got a red one.
THEY SAY
Bitte schicken Sie uns ein Foto. Wir senden Ihnen ein Rücksendeetikett und schicken den richtigen Pullover.BEE-teh SHEE-kayn zee oons ighn FOH-toh. Veer ZAYN-dayn EE-nayn ighn RYOOK-zayn-deh-tee-ket oont SHEE-kayn dayn REEKH-tee-gayn poo-LOH-vuh.
Please send us a photo. We'll send you a return label and the right pullover.
3
YOU REPLY
Muss ich das Paket selbst bezahlen?
Moos eekh dahs puh-KET zelpst beh-TSAH-layn?
Do I have to pay for the parcel myself?
THEY SAY
Nein, die Rücksendung ist kostenlos.Nighn, dee RYOOK-zayn-doong eest KOS-tayn-los.
No, the return is free.
4
YOU FINISH
Gut, danke für die schnelle Lösung!
Goot, DAHN-keh fyoor dee SHNEH-leh LYOH-zoong!
Good, thanks for the quick solution!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
habe
KHAH-beh
verb
I have
anderes
AHN-deh-res
adjective
other (neuter)
bekommen
beh-KOH-mayn
verb
to get, to receive
bestellt
besh-TELT
verb
ordered
42 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie das bitte aufschreiben?
KYOH-nayn zee dahs BEE-teh OWFSH-righ-bayn?
Can you write it down, please?
Similar situations
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