German · Retoure / Zoll
You return an online order at a drop-off point with a QR code: what to say in German
You return an online order at a drop-off point with a QR code.
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How it's done. For returning an online order look for the Retourenschein or QR code from the shop: sending is usually free; the money is refunded once the seller has received the goods; keep the receipt (Einlieferungsbeleg).Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag, ich möchte einen Artikel zurückschicken. Ich habe den Rückgabeschein auf dem Handy.
GOO-tayn tahk, eekh MYOKH-teh IGH-nayn AHR-tee-kel tsoo-RYOOK-shee-kayn. Eekh KHAH-beh dayn RYOOK-guh-beh-shighn owf dem KHAYN-dee.
Good day, I'd like to send an item back. I have the return slip on my phone.
Or say:Guten Tag, ich möchte eine Rücksendung abgeben.
GOO-tayn tahk, eekh MYOKH-teh IGH-neh RYOOK-zayn-doong AHB-geh-bayn.
THEY SAY
Haben Sie das Paket schon verpackt? Zeigen Sie mir bitte den Code.KHAH-bayn zee dahs puh-KET shohn fehr-PAHKT? TSIGH-gayn zee meer BEE-teh dayn kod.
Have you already packed the parcel? Please show me the code.
They might also say:
Zeigen Sie mir bitte den Code auf dem Handy.
TSIGH-gayn zee meer BEE-teh dayn kod owf dem KHAYN-dee.
Please show me the code on the phone.
2
YOU REPLY
Ja, das Paket ist fertig. Hier ist der QR-Code.
Yah, dahs puh-KET eest FEHR-teekh. Kheer eest dehr koo-ehr-kod.
Yes, the parcel is ready. Here is the QR code.
THEY SAY
Danke, ich scanne ihn. Hier ist Ihr Einlieferungsbeleg. Das Geld bekommen Sie, wenn der Händler das Paket erhalten hat.DAHN-keh, eekh SKEH-neh een. Kheer eest eer IGHN-lee-feh-roongs-beh-lek. Dahs gelt beh-KOH-mayn zee, vayn dehr KHAYN-dluh dahs puh-KET ehr-KHAHL-tayn khaht.
Thank you, I'll scan it. Here is your receipt. You get the money when the seller has received the parcel.
3
YOU REPLY
Wie lange dauert das?
Vee LAHN-geh DOW-ehrt dahs?
How long does that take?
THEY SAY
Meistens eine Woche.MIGHS-tayns IGH-neh VOH-kheh.
Usually a week.
4
YOU FINISH
Vielen Dank!
FEE-layn dahnk!
Thank you very much!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchte
MYOKH-teh
verb
would like
Artikel
AHR-tee-kel
noun
item
zurückschicken
tsoo-RYOOK-shee-kayn
verb
to send back
habe
KHAH-beh
verb
I have
42 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie mir das zeigen?
KYOH-nayn zee meer dahs TSIGH-gayn?
Can you show me?
Similar situations
The item went back to the seller but your money has still not arrivedRetoure / Zoll · A2 in the app
→You were sent the wrong item and you write to the sellerRetoure / Zoll · A2 in the app
→You want to return an orderRetoure / Zoll · A2 in the app
→You ask how to get a return labelRetoure / Zoll · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report