German · Retoure / Zoll
You want to return an order: what to say in German
You want to return an order.
💡
How it's done. For a return an online shop provides a Retourenlabel (label): you print it or show a QR code at a pickup point; returns are often free and the deadline is stated in the order.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag, ich möchte ein Paket zurückschicken. Ich habe einen QR-Code.
GOO-tayn tahk, eekh MYOKH-teh ighn puh-KET tsoo-RYOOK-shee-kayn. Eekh KHAH-beh IGH-nayn koo-ehr-kod.
Good day, I'd like to send a parcel back. I have a QR code.
Or say:Guten Tag, ich habe einen Retoure-Code vom Online-Shop.
GOO-tayn tahk, eekh KHAH-beh IGH-nayn reh-TOO-reh-kod fom OHN-lighn-shop.
THEY SAY
Gern. Zeigen Sie mir bitte den Code.Gehrn. TSIGH-gayn zee meer BEE-teh dayn kod.
Gladly. Please show me the code.
They might also say:
Gern. Halten Sie den QR-Code bitte unter den Scanner.
Gehrn. KHAHL-tayn zee dayn koo-ehr-kod BEE-teh OON-tuh dayn SKAH-nuh.
Gladly. Please hold the QR code under the scanner.
2
YOU FINISH
Hier, bitte. Muss ich das Paket verpacken?
Kheer, BEE-teh. Moos eekh dahs puh-KET fehr-PAH-kayn?
Here you go. Do I have to pack the parcel?
THEY SAY
Ja, bitte in einen Karton. Ich gebe Ihnen einen.Yah, BEE-teh een IGH-nayn kuhr-TOHN. Eekh GEH-beh EE-nayn IGH-nayn.
Yes, please in a box. I'll give you one.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchte
MYOKH-teh
verb
would like
Paket
puh-KET
noun
parcel, package
zurückschicken
tsoo-RYOOK-shee-kayn
verb
to send back
habe
KHAH-beh
verb
I have
20 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
Similar situations
You ask how to get a return labelRetoure / Zoll · A2 in the app
→The parcel is held up at customsRetoure / Zoll · A2 in the app
→You return an online order at a drop-off point with a QR codeRetoure / Zoll · A2 in the app
→The item went back to the seller but your money has still not arrivedRetoure / Zoll · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report