German · Kleidung / Umtausch
You want to exchange something you bought: what to say in German
You want to exchange something you bought.
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How it's done. In a shop an exchange is the seller's goodwill (Kulanz), not an obligation; the receipt (Kassenbon) and tag help. Online purchases can be returned by law.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag, ich möchte diese Hose umtauschen.
GOO-tayn tahk, eekh MYOKH-teh DEE-zeh KHOH-zeh OOM-tow-shayn.
Good day, I'd like to exchange these trousers.
Or say:Guten Tag, die Hose passt leider nicht. Kann ich sie umtauschen?
GOO-tayn tahk, dee KHOH-zeh pahst LIGH-duh neekht. Kahn eekh zee OOM-tow-shayn?
THEY SAY
Haben Sie den Kassenbon dabei?KHAH-bayn zee dayn KAH-sayn-bohn duh-BIGH?
Do you have the receipt with you?
They might also say:
Haben Sie den Bon noch?
KHAH-bayn zee dayn bohn nokh?
Do you still have the receipt?
2
YOU REPLY
Ja, hier ist der Bon.
Yah, kheer eest dehr bohn.
Yes, here is the receipt.
THEY SAY
Gut. Möchten Sie die Größe tauschen oder einen Gutschein?Goot. MYOKH-tayn zee dee GRYOH-seh TOW-shayn OH-duh IGH-nayn GOO-chighn?
Good. Would you like to swap the size or a voucher?
They might also say:
Wir können die Größe tauschen oder Ihnen einen Gutschein geben.
Veer KYOH-nayn dee GRYOH-seh TOW-shayn OH-duh EE-nayn IGH-nayn GOO-chighn GEH-bayn.
We can swap the size or give you a voucher.
3
YOU FINISH
Einen Gutschein, bitte.
IGH-nayn GOO-chighn, BEE-teh.
A voucher, please.
Or say:Ich hätte gern die nächste Größe.
Eekh KHEH-teh gehrn dee NEKS-teh GRYOH-seh.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchte
MYOKH-teh
verb
would like
Hose
KHOH-zeh
noun
trousers
umtauschen
OOM-tow-shayn
verb
to exchange
Haben
KHAH-bayn
verb
to have
20 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
Similar situations
You look for shoes in your size and do not know the German sizeKleidung / Umtausch · A1 in the app
→You return a jacket bought in the sale and are offered a voucherKleidung / Umtausch · A2 in the app
→You want to try on clothesKleidung / Umtausch · A1 in the app
→The size does not fit and you ask for anotherKleidung / Umtausch · A1 in the app
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