Spanish · Ropa / devolución
You complain about a defect in a new item: what to say in Spanish
You complain about a defect in a new item.
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How it's done. A defective item is covered by a guarantee (garantía): two years; go to the shop with the receipt and explain what is wrong; they must repair, replace or refund.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Compré estos zapatos la semana pasada y se ha despegado la suela.
Kom-PREH ES-tos suh-PAH-tos lah seh-MAH-nuh puh-SAH-duh ee seh uh des-peh-GAH-doh lah soo-EH-luh.
I bought these shoes last week and the sole has come off.
THEY SAY
Déjeme verlos. Es un defecto de fábrica.DEH-kheh-meh BEHR-los. Es oon deh-FEK-toh deh FAH-bree-kuh.
Let me see them. It's a manufacturing defect.
They might also say:
A ver. Parece un fallo de fabricación.
Uh behr. Puh-REH-seh oon FIGH-oh deh fuh-bree-kuh-SYOHN.
Let's see. It looks like a production fault.
2
YOU REPLY
¿Pueden cambiármelos?
Poo-EH-dayn kuhm-BYAHR-meh-los?
Can you replace them?
THEY SAY
Sí. Le damos unos nuevos o le devolvemos el dinero.See. Leh DAH-mos OO-nos noo-EH-bos oh leh deh-bol-BEH-mos el dee-NEH-roh.
Yes. We'll give you new ones or refund you.
3
YOU FINISH
Prefiero otros. Gracias.
Preh-FYEH-roh OH-tros. GRAH-syuhs.
I prefer new ones. Thanks.
THEY SAY
Perfecto. Se los traigo ahora mismo.Pehr-FEK-toh. Seh los TRIGH-goh uh-OH-ruh MEEZ-moh.
Perfect. I'll bring them right now.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Compré
Kom-PREH
verb
I bought
zapatos
suh-PAH-tos
noun
shoes
semana
seh-MAH-nuh
noun
week
pasada
puh-SAH-duh
adjective
last (feminine)
ha
uh
verb
has (auxiliary)
despegado
des-peh-GAH-doh
verb
come unstuck
30 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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