Spanish · Ropa / devolución
You return an item that did not fit: what to say in Spanish
You return an item that did not fit.
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How it's done. A shop takes an item back with the receipt (ticket), usually within two weeks or a month; clothes must be in good condition with tags; you get a refund or a voucher (vale).Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Buenas tardes, quisiera devolver estos pantalones. No me valen.
Boo-EH-nuhs TAHR-des, kee-SYEH-ruh deh-bol-BEHR ES-tos pahn-tuh-LOH-nes. Noh meh BAH-layn.
Good afternoon, I'd like to return these trousers. They don't fit me.
THEY SAY
¿Tiene el ticket de compra?TYEH-neh el TEE-ket deh KOM-pruh?
Do you have the receipt?
They might also say:
¿Conserva usted el ticket?
Kohn-SEHR-buh oos-TED el TEE-ket?
Do you still have the receipt?
2
YOU REPLY
Sí, aquí está.
See, uh-KEE es-TAH.
Yes, here it is.
THEY SAY
Le doy un vale por el importe.Leh doy oon BAH-leh por el eem-POR-teh.
I'll give you a voucher for the amount.
3
YOU REPLY
¿No puedo recibir el dinero?
Noh poo-EH-doh reh-see-BEER el dee-NEH-roh?
Can't I get the money back?
THEY SAY
Solo tengo vales, lo siento. Es válido durante un año.SOH-loh TAYN-goh BAH-les, loh SYAYN-toh. Es BAH-lee-doh doo-RAHN-teh oon AH-nyoh.
I only have vouchers, sorry. It's valid for a year.
4
YOU FINISH
Vale, lo acepto. Gracias.
BAH-leh, loh uh-SEP-toh. GRAH-syuhs.
OK, I accept it. Thanks.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Buenas
Boo-EH-nuhs
adjective
good (feminine plural)
tardes
TAHR-des
noun
afternoons, evenings
quisiera
kee-SYEH-ruh
verb
I would like
devolver
deh-bol-BEHR
verb
to return
pantalones
pahn-tuh-LOH-nes
noun
trousers
No
Noh
adverb
no
30 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
¿Qué significa esto?
Keh seeg-nee-FEE-kuh ES-toh?
What does this mean?
Similar situations
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