Polish · Zwrot / cło
You return an order from an online shop: what to say in Polish
You return an order from an online shop.
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How it's done. Online purchases can be returned within fourteen days without giving a reason (odstąpienie od umowy); the shop's email has an etykieta zwrotna (label) or a code for a locker.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, chciałbym odesłać paczkę. Mam kod zwrotu.
Dzyayn DOH-brih, KHTSYAHV-bim oh-DEH-svuhtsy PAHCH-keh. Mahm kot ZVROH-too.
Good day, I'd like to send a parcel back. I have a return code.
Or say:Dzień dobry, chcę zwrócić zamówienie z internetu. Jak to zrobić?
Dzyayn DOH-brih, khtseh ZVROO-tseetsy zuh-moo-VYEH-nyeh z een-tehr-NEH-too. Yahk toh ZROH-beetsy?
Speaking as:
THEY SAY
Proszę pokazać kod albo etykietę.PROH-sheh poh-KAH-zuhtsy kot AHL-boh eh-tih-KYEH-teh.
Please show the code or the label.
They might also say:
Proszę zeskanować kod przy czytniku.
PROH-sheh zes-kuh-NOH-vuhtsy kot pshih chit-NEE-koo.
Please scan the code at the reader.
2
YOU FINISH
Proszę bardzo. Czy muszę zapakować paczkę?
PROH-sheh BAHRD-zoh. Chih MOO-sheh zuh-puh-KOH-vuhtsy PAHCH-keh?
Here you are. Do I have to pack the parcel?
THEY SAY
Tak, w karton. Mogę dać panu jeden.Tahk, f KAHR-tohn. MOH-geh dahtsy PAH-noo YEH-dayn.
Yes, in a box. I can give you one.
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
chciałbym
KHTSYAHV-bim
verb
I would like
odesłać
oh-DEH-svuhtsy
verb
to send back
paczkę
PAHCH-keh
noun
parcel (accusative)
Mam
Mahm
verb
I have
17 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Co to znaczy?
Tsoh toh ZNAH-chih?
What does this mean?
Similar situations
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