Polish · Zwrot / cło
You sent the item back and the money has still not arrived: what to say in Polish
You sent an item back and the money for it has not arrived yet.
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How it's done. After a return the seller usually refunds the money within fourteen days; keep your numer zamówienia (order number) and the posting confirmation at hand.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, dwa tygodnie temu odesłałem paczkę, ale pieniądze jeszcze nie przyszły.
Dzyayn DOH-brih, dvah tih-GOD-nyeh TEH-moo oh-deh-SVAH-vem PAHCH-keh, AH-leh pyeh-NYOHND-zeh YEHSH-cheh nyeh PSHISH-vih.
Good day, two weeks ago I sent a parcel back but the money has not arrived yet.
Or say:Dzień dobry, czekam na zwrot pieniędzy za zwróconą paczkę.
Dzyayn DOH-brih, CHEH-kuhm nuh zvrot pyeh-NYAYND-zih zah zvroo-TSOH-nom PAHCH-keh.
Speaking as:
THEY SAY
Czy ma pan numer zamówienia?Chih mah pahn NOO-mehr zuh-moo-VYEH-nyuh?
Do you have the order number?
They might also say:
Jaki jest numer zamówienia?
YAH-kee yehst NOO-mehr zuh-moo-VYEH-nyuh?
What is the order number?
2
YOU REPLY
Tak, mam go tutaj. Mam też potwierdzenie nadania z poczty.
Tahk, mahm goh TOO-tigh. Mahm tesh pot-fyehrd-ZEH-nyeh nuh-DAH-nyuh s POCH-tih.
Yes, I have it here. I also have the posting confirmation from the post office.
THEY SAY
Dziękuję. Widzę, że paczka dotarła do nas trzy dni temu. Pieniądze będą w ciągu kilku dni.Dzyayn-KOO-eh. VEED-zeh, zheh PAHCH-kuh doh-TAHR-vuh doh nahs tshih dnee TEH-moo. Pyeh-NYOHND-zeh BAYN-dom f TSYOHN-goo KEEL-koo dnee.
Thank you. I see that the parcel arrived with us three days ago. The money will be there within a few days.
3
YOU REPLY
Jak długo dokładnie to trwa?
Yahk DVOO-goh doh-KWAHD-nyeh toh trvah?
How long does it take exactly?
THEY SAY
Do czternastu dni od otrzymania. Dostanie pan e-mail.Doh chtehr-NAHS-too dnee ot ot-shih-MAH-nyuh. Dos-TAH-nyeh pahn ee-mayl.
Up to fourteen days from receipt. You'll get an e-mail.
4
YOU FINISH
Dobrze, dziękuję za informację!
DOB-zheh, dzyayn-KOO-eh zah een-for-MAH-tsyeh!
Good, thanks for the information!
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
tygodnie
tih-GOD-nyeh
noun
weeks
temu
TEH-moo
adverb
ago
odesłałem
oh-deh-SVAH-vem
verb
I sent back
paczkę
PAHCH-keh
noun
parcel (accusative)
46 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Co to znaczy?
Tsoh toh ZNAH-chih?
What does this mean?
Similar situations
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