Polish · Zwrot / cło
You were sent the wrong item and you write to the seller: what to say in Polish
You received the wrong item and you contact the seller.
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How it's done. If you get the wrong item, take a photo, write to the seller and ask for a return label: returning it is free when the seller made the mistake.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, dostałem coś innego, niż zamawiałem.
Dzyayn DOH-brih, dos-TAH-vem tsosy een-NEH-goh, neesh zuh-muh-VYAH-vem.
Good day, I received something different from what I ordered.
Or say:Dzień dobry, dostarczono mi niewłaściwy towar.
Dzyayn DOH-brih, dos-tuhr-CHOH-noh mee nyeh-vvuhsy-TSEE-vih TOH-vuhr.
Speaking as:
THEY SAY
Bardzo przepraszam. Co pan zamawiał i co przyszło?BAHRD-zoh psheh-PRAH-shuhm. Tsoh pahn zuh-MAH-vyuhv ee tsoh PSHISH-voh?
I'm very sorry. What did you order and what has arrived?
They might also say:
Ach, to przykre. Proszę opisać, co pan otrzymał.
Ahkh, toh PSHIH-kreh. PROH-sheh oh-PEE-suhtsy, tsoh pahn ot-SHIH-muhv.
Oh, that is unfortunate. Please describe what you received.
2
YOU REPLY
Zamawiałem niebieski sweter, a dostałem czerwony.
Zuh-muh-VYAH-vem nyeh-BYEHS-kee SFEH-tehr, uh dos-TAH-vem chehr-VOH-nih.
I ordered a blue sweater but I got a red one.
THEY SAY
Proszę przesłać nam zdjęcie. Wyślemy etykietę zwrotną i właściwy sweter.PROH-sheh PSHEH-svuhtsy nahm ZDYAYN-tsyeh. Visy-LEH-mih eh-tih-KYEH-teh ZVROT-nom ee vvuhsy-TSEE-vih SFEH-tehr.
Please send us a photo. We'll send you a return label and the right sweater.
3
YOU REPLY
Czy muszę sam płacić za wysyłkę?
Chih MOO-sheh sahm PVAH-tseetsy zah vih-SIV-keh?
Do I have to pay for the shipping myself?
THEY SAY
Nie, zwrot jest bezpłatny.Nyeh, zvrot yehst bes-PVAHT-nih.
No, the return is free.
4
YOU FINISH
Dobrze, dziękuję za szybkie rozwiązanie!
DOB-zheh, dzyayn-KOO-eh zah SHIP-kyeh roz-vyohn-ZAH-nyeh!
Good, thanks for the quick solution!
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
dostałem
dos-TAH-vem
verb
I got
innego
een-NEH-goh
adjective
other (genitive)
zamawiałem
zuh-muh-VYAH-vem
verb
I ordered
Bardzo
BAHRD-zoh
adverb
very
34 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Proszę to napisać.
PROH-sheh toh nuh-PEE-suhtsy.
Please write it down.
Similar situations
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