Polish · Zwrot / cło
You return an online order at a drop-off point with a QR code: what to say in Polish
You return an online order at a drop-off point with a QR code.
💡
How it's done. For online purchases there is a right of withdrawal within fourteen days (prawo odstąpienia); sending is usually free with the seller's label; the money is refunded once the seller has received the goods; keep the confirmation.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Dzień dobry, chciałbym zwrócić towar. Mam etykietę zwrotną w telefonie.
Dzyayn DOH-brih, KHTSYAHV-bim ZVROO-tseetsy TOH-vuhr. Mahm eh-tih-KYEH-teh ZVROT-nom f teh-leh-FOH-nyeh.
Good day, I'd like to return an item. I have the return label on my phone.
Or say:Dzień dobry, chcę nadać paczkę zwrotną.
Dzyayn DOH-brih, khtseh NAH-duhtsy PAHCH-keh ZVROT-nom.
Speaking as:
THEY SAY
Czy paczka jest spakowana? Proszę pokazać kod.Chih PAHCH-kuh yehst spuh-koh-VAH-nuh? PROH-sheh poh-KAH-zuhtsy kot.
Is the parcel packed? Please show the code.
They might also say:
Proszę pokazać kod na telefonie.
PROH-sheh poh-KAH-zuhtsy kot nuh teh-leh-FOH-nyeh.
Please show the code on your phone.
2
YOU REPLY
Tak, jest spakowana. Oto kod QR.
Tahk, yehst spuh-koh-VAH-nuh. OH-toh kot Koo-ehr.
Yes, it is packed. Here is the QR code.
THEY SAY
Dziękuję, zeskanuję go. Oto potwierdzenie nadania. Pieniądze dostanie pan, gdy sklep odbierze paczkę.Dzyayn-KOO-eh, zes-kuh-NOO-eh goh. OH-toh pot-fyehrd-ZEH-nyeh nuh-DAH-nyuh. Pyeh-NYOHND-zeh dos-TAH-nyeh pahn, gdih sklep od-BYEH-zheh PAHCH-keh.
Thank you, I'll scan it. Here is the posting confirmation. You'll get the money when the shop receives the parcel.
3
YOU REPLY
Ile to trwa?
EE-leh toh trvah?
How long does it take?
THEY SAY
Zwykle tydzień.ZVIH-kleh TID-zyayn.
Usually a week.
4
YOU FINISH
Dziękuję!
Dzyayn-KOO-eh!
Thank you!
The course is in the app
This dialogue is part of the course “Polish for life in Poland”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Dzień
Dzyayn
noun
day
dobry
DOH-brih
adjective
good
chciałbym
KHTSYAHV-bim
verb
I would like
zwrócić
ZVROO-tseetsy
verb
to return
towar
TOH-vuhr
noun
goods
Mam
Mahm
verb
I have
31 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Proszę powtórzyć.
PROH-sheh pof-TOO-zhitsy.
Please repeat that.
Proszę mówić wolniej.
PROH-sheh MOO-veetsy VOL-nyay.
Please speak more slowly.
Proszę mi to pokazać.
PROH-sheh mee toh poh-KAH-zuhtsy.
Please show me.
Similar situations
You sent the item back and the money has still not arrivedZwrot / cło · A2 in the app
→You were sent the wrong item and you write to the sellerZwrot / cło · A2 in the app
→You return an order from an online shopZwrot / cło · A2 in the app
→You ask where to get a return labelZwrot / cło · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report