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Portuguese · Loja do Cidadão

Take a ticket and find the right department: what to say in Portuguese

A Loja do Cidadão has many services and ticket machines. You need to find the right one.

Loja do Cidadão4 linesLevel A1For life in Portugal The rest of the dialogue is in the app
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How it's done. At a Loja do Cidadão each service has its own ticket; there is often an information desk at the entrance - start there.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
YOU START
Desculpe, onde tiro senha para a Segurança Social?
Dish-KOOLP, ohnd TEE-roo SEH-nyuh pruh uh sih-goo-RAHN-suh soo-see-AHL?
Excuse me, where do I get a ticket for Social Security?
Or say:Qual é o balcão das Finanças?
Kwahl eh oo buhl-KOW duhsh fee-NAHN-suhsh?
THEY SAY
Na máquina, escolha a letra B.
Nuh MAH-kee-nuh, SHKOH-lyuh uh LEH-truh beh.
At the machine, choose the letter B.
They might also say:
É no primeiro andar.
Eh noo pree-MAY-roo ahn-DAHR.
It's on the first floor.
in the app
2
YOU FINISH
Obrigado.
Oh-bree-GAH-doo.
Thank you.
THEY SAY
De nada!
d NAH-duh!
You're welcome!
They might also say:
Não tem de quê!
now tayn d keh!
Don't mention it!
Disponha!
deesh-POH-nyuh!
Any time!
in the app

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Desculpe
Dish-KOOLP
verb
sorry, excuse me
onde
ohnd
adverb
where
tiro
TEE-roo
verb
(I) will remove, take away
senha
SEH-nyuh
noun
numbered ticket (a queue ticket)
Segurança
sih-goo-RAHN-suh
noun
safety
Social
soo-see-AHL
adjective
social

10 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Pode repetir, por favor?
Pod rih-pih-TEER, poor fuh-VOR?
Can you repeat that, please?

All 21 rescue phrases in Portuguese →

Similar situations

Ask whether you need an appointment firstLoja do Cidadão · A1 in the app
→
The clerk says you have to book onlineLoja do Cidadão · A1 in the app
→
Get a copy of a document certifiedLoja do Cidadão · A2 in the app
→
Get a proof of residence (atestado de residência)Junta de Freguesia · A2 in the app
→
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report
The rest of the dialogue is in MovkoDownload