Portuguese · Loja do Cidadão
The clerk says you have to book online: what to say in Portuguese
You're told they won't see you without an appointment and you have to book online.
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How it's done. To book online with public services you often need the Chave Móvel Digital - a digital key that's worth getting in advance.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Tem de marcar online.Tayn d muhr-KAHR ohn-LIGHN.
You have to book online.
They might also say:
Sem marcação não o podemos atender.
Sayn muhr-kuh-SOW now oo poo-DEH-mooz uh-tayn-DEHR.
Without an appointment we can't see you.
YOU REPLY
Em que site?
Ayn k sight?
On which website?
THEY SAY
No site do gov.pt. Eu escrevo aqui.Noo sight doo gov-peh-teh. Eh-oo SHKREH-voo uh-KEE.
On the gov.pt website. I'll write it down for you here.
2
YOU REPLY
Pode ajudar-me a marcar?
Pod uh-zhoo-DAHR-m uh muhr-KAHR?
Can you help me book?
THEY SAY
Há um balcão de apoio ali.Uh oon buhl-KOW d uh-POY-oo uh-LEE.
There's a help desk over there.
3
YOU FINISH
Obrigado!
oh-bree-GAH-doo!
Thank you!
Or say:Muito obrigado!
MWEE-too oh-bree-GAH-doo!
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Tem
Tayn
verb
have
marcar
muhr-KAHR
verb
to enter (a code)
online
ohn-LIGHN
adverb
online
site
sight
noun
website
escrevo
SHKREH-voo
verb
(I) will write
aqui
uh-KEE
adverb
here
16 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Pode escrever, por favor?
Pod shkrih-VEHR, poor fuh-VOR?
Can you write it down, please?
Similar situations
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