Portuguese · CTT
Ask about tracking a parcel: what to say in Portuguese
A parcel is taking a long time, and you want to find out where it is.
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How it's done. You can check the status of a CTT parcel online with the tracking number: the sender gives it to you.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Queria saber onde está a minha encomenda.
KREE-uh suh-BEHR ohnd shtah uh MEE-nyuh ayn-koo-MAYN-duh.
I'd like to know where my parcel is.
Or say:A minha encomenda ainda não chegou.
Uh MEE-nyuh ayn-koo-MAYN-duh uh-EEN-duh now shih-GOH.
THEY SAY
Tem o número de seguimento?Tayn oo NOOM-roo d sih-gee-MAYN-too?
Do you have the tracking number?
They might also say:
Diga-me o código, que eu vejo.
DEE-guh-m oo KOH-dee-goo, k eh-oo VEH-zhoo.
Tell me the code and I'll have a look.
2
YOU REPLY
Sim, está aqui.
Seen, shtah uh-KEE.
Yes, here it is.
THEY SAY
Está no centro de distribuição.Shtah noo SAYN-troo d deesh-rih-boo-ee-SOW.
It's at the distribution centre.
They might also say:
Deve chegar amanhã ou depois.
Dev shih-GAHR uh-muh-NYAHN oh dih-POYSH.
It should arrive tomorrow or the day after.
3
YOU FINISH
Obrigado pela ajuda.
Oh-bree-GAH-doo PEH-luh uh-ZHOO-duh.
Thank you for your help.
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Queria
KREE-uh
verb
would like (polite)
saber
suh-BEHR
verb
to find out, to know
onde
ohnd
adverb
where
está
shtah
verb
is, is located (now)
encomenda
ayn-koo-MAYN-duh
noun
parcel
Tem
Tayn
verb
have
14 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Similar situations
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