German · Packstation / Paketshop
You collect a parcel from a parcel locker: what to say in German
You collect a parcel from a parcel locker.
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How it's done. The notice from the delivery service has a code or QR code for the Packstation: you scan or enter it on the screen and the compartment opens. You must collect the parcel within a few days.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Entschuldigung, wie funktioniert die Packstation?
Aynt-SHOOL-dee-goong, vee foonk-tsee-oh-NEERT dee PAHKSH-tuh-tsee-ohn?
Excuse me, how does the parcel locker work?
Or say:Entschuldigung, können Sie mir helfen? Ich verstehe die Packstation nicht.
Aynt-SHOOL-dee-goong, KYOH-nayn zee meer KHEL-fayn? Eekh fehrsh-TEH-eh dee PAHKSH-tuh-tsee-ohn neekht.
THEY SAY
Sie scannen den Code aus der App. Dann öffnet sich das Fach.Zee SKAH-nayn dayn kod ows dehr ep. Dahn OF-net zeekh dahs fahkh.
You scan the code from the app. Then the compartment opens.
They might also say:
Halten Sie den QR-Code vor den Scanner. Dann geht das Fach auf.
KHAHL-tayn zee dayn koo-ehr-kod for dayn SKAH-nuh. Dahn get dahs fahkh owf.
Hold the QR code in front of the scanner. Then the compartment opens.
2
YOU FINISH
Ah, so. Danke schön!
Uh, zoh. DAHN-keh shyohn!
Ah, I see. Thank you!
THEY SAY
Gern. Viel Erfolg!Gehrn. Feel ehr-FOLK!
You're welcome. Good luck!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
wie
vee
adverb
how
funktioniert
foonk-tsee-oh-NEERT
verb
works
Packstation
PAHKSH-tuh-tsee-ohn
noun
Packstation (DHL parcel locker)
scannen
SKAH-nayn
verb
to scan
Code
kod
noun
code
App
ep
noun
app
18 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Was bedeutet das?
Vahs beh-DOY-tet dahs?
What does this mean?
Können Sie mir das zeigen?
KYOH-nayn zee meer dahs TSIGH-gayn?
Can you show me?
Similar situations
You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→The locker compartment will not open and you phone the helplinePackstation / Paketshop · A2 in the app
→You collect a parcel from a locker with a QR code for the first timePackstation / Paketshop · A2 in the app
→You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report