German · Packstation / Paketshop
You collect a parcel from a shop pickup point: what to say in German
You collect a parcel at a pick-up point in a shop.
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How it's done. At a pick-up point (Paketshop) in a shop you show the code or notice and an ID; someone else can collect it for you only with your written authorisation and a copy of your ID.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Guten Tag. Ich möchte ein Paket abholen. Hier ist die Benachrichtigung.
GOO-tayn tahk. Eekh MYOKH-teh ighn puh-KET AHB-khoh-layn. Kheer eest dee beh-NAHKH-reekh-tee-goong.
Good day. I'd like to collect a parcel. Here is the notice.
Or say:Guten Tag. Mein Paket liegt bei Ihnen, laut der Nachricht.
GOO-tayn tahk. Mighn puh-KET leekt bigh EE-nayn, lowt dehr NAHKH-reekht.
THEY SAY
Haben Sie einen Ausweis? Ich muss Ihren Namen prüfen.KHAH-bayn zee IGH-nayn OW-svighs? Eekh moos EE-rayn NAH-mayn PRYOO-fayn.
Do you have ID? I have to check your name.
They might also say:
Zeigen Sie mir bitte Ihren Ausweis und den Code.
TSIGH-gayn zee meer BEE-teh EE-rayn OW-svighs oont dayn kod.
Please show me your ID and the code.
2
YOU REPLY
Hier ist mein Ausweis und der Code auf dem Handy.
Kheer eest mighn OW-svighs oont dehr kod owf dem KHAYN-dee.
Here is my ID and the code on my phone.
THEY SAY
Danke. Einen Moment. Hier ist Ihr Paket. Bitte unterschreiben Sie hier.DAHN-keh. IGH-nayn moh-MAYNT. Kheer eest eer puh-KET. BEE-teh oon-tehrsh-RIGH-bayn zee kheer.
Thank you. One moment. Here is your parcel. Please sign here.
3
YOU REPLY
Muss ich noch etwas bezahlen?
Moos eekh nokh EH-tvuhs beh-TSAH-layn?
Do I have to pay anything else?
THEY SAY
Nein, alles bezahlt. Schönen Tag noch!Nighn, AH-les beh-TSAHLT. SHYOH-nayn tahk nokh!
No, all paid. Have a nice day!
4
YOU FINISH
Danke, Ihnen auch!
DAHN-keh, EE-nayn owkh!
Thanks, you too!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
möchte
MYOKH-teh
verb
would like
Paket
puh-KET
noun
parcel, package
abholen
AHB-khoh-layn
verb
to pick up, to collect
Hier
Kheer
adverb
here
34 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie mir das zeigen?
KYOH-nayn zee meer dahs TSIGH-gayn?
Can you show me?
Similar situations
You collect a parcel from a parcel lockerPackstation / Paketshop · A2 in the app
→You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→The locker compartment will not open and you phone the helplinePackstation / Paketshop · A2 in the app
→You collect a parcel from a locker with a QR code for the first timePackstation / Paketshop · A2 in the app
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