German · Packstation / Paketshop
The locker compartment will not open and you phone the helpline: what to say in German
The locker compartment does not open and you phone the hotline.
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How it's done. If there is a problem with the locker use the service's hotline or chat in the app; they usually suggest scanning the code again or open the compartment remotely.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
DHL Kundenservice, guten Tag, was kann ich für Sie tun?Deh-khuh-ely KOON-dayn-zehr-vees, GOO-tayn tahk, vahs kahn eekh fyoor zee toon?
DHL customer service, good day, how can I help you?
They might also say:
Kundenservice, guten Tag, wie kann ich Ihnen helfen?
KOON-dayn-zehr-vees, GOO-tayn tahk, vee kahn eekh EE-nayn KHEL-fayn?
Customer service, good day, how can I help you?
YOU REPLY
Guten Tag, das Fach an der Packstation geht nicht auf.
GOO-tayn tahk, dahs fahkh ahn dehr PAHKSH-tuh-tsee-ohn get neekht owf.
Good day, the compartment at the parcel locker won't open.
Or say:Guten Tag, mein Paket liegt in der Packstation, aber ich kann das Fach nicht öffnen.
GOO-tayn tahk, mighn puh-KET leekt een dehr PAHKSH-tuh-tsee-ohn, AH-buh eekh kahn dahs fahkh neekht OF-nayn.
THEY SAY
Haben Sie den Code noch einmal gescannt?KHAH-bayn zee dayn kod nokh IGHN-muhl ges-KAHNT?
Have you scanned the code again?
2
YOU FINISH
Ja, zweimal. Es passiert nichts.
Yah, TSVIGH-muhl. Es puh-SEERT neekhts.
Yes, twice. Nothing happens.
THEY SAY
Dann öffne ich das Fach aus der Ferne. Einen Moment, bitte.Dahn OF-neh eekh dahs fahkh ows dehr FEHR-neh. IGH-nayn moh-MAYNT, BEE-teh.
Then I'll open the compartment remotely. One moment, please.
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Kundenservice
KOON-dayn-zehr-vees
noun
customer service
guten
GOO-tayn
adjective
good (in greetings)
Tag
tahk
noun
day
kann
kahn
verb
can
tun
toon
verb
to do
Fach
fahkh
noun
compartment
30 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Ich spreche noch nicht gut Deutsch.
Eekh SHPREH-kheh nokh neekht goot doych.
I don't speak German well yet.
Similar situations
You collect a parcel from a locker with a QR code for the first timePackstation / Paketshop · A2 in the app
→You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→You collect a parcel from a parcel lockerPackstation / Paketshop · A2 in the app
→You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
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