German · Packstation / Paketshop
You collect a parcel from a locker with a QR code for the first time: what to say in German
You collect a parcel from a parcel locker with a QR code for the first time.
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How it's done. At a Packstation you collect the parcel with the QR code from the app or the message: hold the screen to the scanner and wait until the compartment opens; you must collect it within a few days.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Entschuldigung, wie hole ich mein Paket an der Packstation ab? Ich habe einen QR-Code bekommen.
Aynt-SHOOL-dee-goong, vee KHOH-leh eekh mighn puh-KET ahn dehr PAHKSH-tuh-tsee-ohn ahp? Eekh KHAH-beh IGH-nayn koo-ehr-kod beh-KOH-mayn.
Excuse me, how do I collect my parcel at the Packstation? I got a QR code.
Or say:Entschuldigung, wie funktioniert die Packstation?
Aynt-SHOOL-dee-goong, vee foonk-tsee-oh-NEERT dee PAHKSH-tuh-tsee-ohn?
THEY SAY
Halten Sie den QR-Code vor den Scanner am Automaten. Dann öffnet sich ein Fach.KHAHL-tayn zee dayn koo-ehr-kod for dayn SKAH-nuh ahm ow-toh-MAH-tayn. Dahn OF-net zeekh ighn fahkh.
Hold the QR code in front of the scanner on the machine. Then a compartment opens.
They might also say:
Scannen Sie den Code am Automaten. Dann geht ein Fach auf.
SKAH-nayn zee dayn kod ahm ow-toh-MAH-tayn. Dahn get ighn fahkh owf.
Scan the code at the machine. Then a compartment opens.
2
YOU REPLY
Der Code ist nur in der App. Geht das auch?
Dehr kod eest noor een dehr ep. Get dahs owkh?
The code is only in the app. Does that work too?
THEY SAY
Ja, halten Sie den Bildschirm Ihres Handys an den Scanner.Yah, KHAHL-tayn zee dayn BEELT-sheerm EE-res KHAYN-dees ahn dayn SKAH-nuh.
Yes, hold your phone's screen up to the scanner.
3
YOU FINISH
Es hat funktioniert. Das Fach ist offen. Vielen Dank!
Es khaht foonk-tsee-oh-NEERT. Dahs fahkh eest OH-fayn. FEE-layn dahnk!
It worked. The compartment is open. Thank you very much!
THEY SAY
Gern. Vergessen Sie das Paket nicht!Gehrn. Fehr-GEH-sayn zee dahs puh-KET neekht!
You're welcome. Don't forget the parcel!
The course is in the app
This dialogue is part of the course “German for life in Germany”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
wie
vee
adverb
how
hole
KHOH-leh
verb
I fetch
Paket
puh-KET
noun
parcel, package
Packstation
PAHKSH-tuh-tsee-ohn
noun
Packstation (DHL parcel locker)
habe
KHAH-beh
verb
I have
QR-Code
koo-ehr-kod
noun
QR code
41 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Können Sie das bitte wiederholen?
KYOH-nayn zee dahs BEE-teh vee-dehr-KHOH-layn?
Can you repeat that, please?
Können Sie bitte langsamer sprechen?
KYOH-nayn zee BEE-teh LAHNG-zuh-muh SHPREH-khayn?
Can you speak more slowly, please?
Können Sie mir das zeigen?
KYOH-nayn zee meer dahs TSIGH-gayn?
Can you show me?
Similar situations
You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→You collect a parcel from a parcel lockerPackstation / Paketshop · A2 in the app
→You collect a parcel from a shop pickup pointPackstation / Paketshop · A2 in the app
→The locker compartment will not open and you phone the helplinePackstation / Paketshop · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report