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Spanish for life in Spain

Bank and post: what to say in Spanish

cuentatarjetatransferenciaBizum

The “Bank and post” category of the course “Spanish for life in Spain”: 15 situations with the phrases you will say and what you will hear in reply. The conversations take place at: Cuenta bancaria (an account and the card), Pagos / transferencia (payments and transfers), Correos / envíos (post office and sending).

Every situation has a pronunciation guide, a translation, a “how it's done” tip and audio. In the rest the first phrase is open and the dialogue is in the app. Levels: A1-A2-B1.

What to know before you go

💡
To open an account you usually need a passport or NIE, proof of address (empadronamiento or a rental contract) and sometimes proof of income or studies; conditions differ between banks.
💡
A proof of account number is a certificado de titularidad: it has your name and IBAN; it is issued at the branch or in the bank app within minutes.
💡
If a cash machine swallows your card, don't walk away: call the number on the machine or block the card in the app, then go to a branch.
15 situations0 fully openAudio and a pronunciation guideA1-B1
Place
Level
Cuenta bancaria
an account and the card
5 situations
1
You open a bank account

💡 To open an account you usually need a passport or NIE, proof of address (empadronamiento or a rental contract) and sometimes proof of income or studies; conditions differ between banks.

Buenos días, quiero abrir una cuenta bancaria.
Good morning, I want to open a bank account.
A2 In the app
2
You need confirmation of your account number for your employer

💡 A proof of account number is a certificado de titularidad: it has your name and IBAN; it is issued at the branch or in the bank app within minutes.

Necesito un certificado con mi IBAN para mi empresa.
I need a certificate with my IBAN for my company.
A2 In the app
3
The cash machine swallowed your card

💡 If a cash machine swallows your card, don't walk away: call the number on the machine or block the card in the app, then go to a branch.

Perdone, el cajero se ha tragado mi tarjeta.
Excuse me, the cash machine has swallowed my card.
A2 In the app
4
You send money to Ukraine

💡 An international transfer (transferencia internacional) needs the recipient's IBAN, the holder's full name and the bank code (BIC); ask about the fee and time in advance.

Quiero hacer una transferencia a Ucrania. ¿Cuánto cuesta?
I want to make a transfer to Ukraine. How much does it cost?
B1 In the app
5
You ask about account fees

💡 A fee is a comisión; ask about comisión de mantenimiento (maintenance) and comisión por transferencia; many banks waive it if your salary (nómina) is paid in.

Quisiera saber si esta cuenta tiene comisiones.
I'd like to know whether this account has fees.
A2 In the app
Pagos / transferencia
payments and transfers
5 situations
6
You send money to a friend through Bizum

💡 Bizum is quick transfers by phone number between Spanish banks; people say Te hago un bizum and the money arrives in seconds.

¿Me das tu número? Te hago un bizum.
Will you give me your number? I'll do you a Bizum.
A2 In the app
7
You pay a bill at a cash machine or at the counter

💡 A bill with a barcode can be paid at a cash machine (cajero) or at the bank counter (ventanilla); the counter often takes a small fee if you are not a client.

Quiero pagar este recibo. ¿Puedo hacerlo aquí?
I want to pay this bill. Can I do it here?
A2 In the app
8
You set up a direct debit for electricity

💡 A direct debit is a domiciliación: you give the bank the contract number and bills for electricity, water or internet pay themselves; money can be recovered if a debit is wrong.

Quiero domiciliar el recibo de la luz en esta cuenta.
I want to set up the electricity bill as a direct debit on this account.
B1 In the app
9
There is a payment on your statement that you do not recognise

💡 If you see an unknown charge, go to the bank at once with a complaint (reclamación); the bank may block the card and issue a new one.

Tengo un cargo en mi cuenta que no reconozco.
There's a charge on my account that I don't recognise.
B1 In the app
10
You pay cash into your account

💡 The quickest way to pay cash in is at your own bank's cash machine; the counter (ventanilla) does not always offer it and may charge a fee; count the notes beforehand.

Quiero ingresar doscientos euros en mi cuenta.
I want to pay two hundred euros into my account.
A2 In the app
Correos / envíos
post office and sending
5 situations
11
You buy stamps and post a letter

💡 A stamp is a sello; a letter is posted at Correos or in the yellow postbox; for another country say carta internacional.

Buenos días, quiero enviar una carta a Ucrania.
Good morning, I want to send a letter to Ukraine.
A1 In the app
12
There is a notice in your letterbox about a registered letter

💡 If you were not at home the postman leaves an aviso de llegada: take it and your document to the office to collect the letter, which is kept for a few weeks.

Buenos días, tengo un aviso de llegada de una carta certificada.
Good morning, I have a notice of arrival for a registered letter.
A2 In the app
13
You send a parcel to Ukraine

💡 A parcel outside the EU needs a customs declaration (declaración de aduanas): describe the contents and value; ask on the spot about prohibited items.

Quiero enviar un paquete a Ucrania. Es ropa y algunos libros.
I want to send a parcel to Ukraine. It's clothes and some books.
B1 In the app
14
You change your address and ask for your post to be forwarded

💡 Mail redirection is reexpedición: at Correos you set up the service so letters from the old address arrive at the new one; say Me he mudado.

Buenas tardes, me he mudado y quiero que me reenvíen la correspondencia.
Good afternoon, I've moved and I want my mail to be forwarded.
A2 In the app
15
You ask where your parcel is using the tracking number

💡 The tracking number is a número de seguimiento; you look up a parcel on the Correos site or app; the status en reparto means it is out for delivery.

Buenas tardes, quiero saber dónde está mi paquete. Tengo el número de seguimiento.
Good afternoon, I want to know where my parcel is. I have the tracking number.
A2 In the app

All 15 situations in this category are in the course

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