Spanish · Cuenta bancaria
The cash machine swallowed your card: what to say in Spanish
The cash machine has swallowed your card.
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How it's done. If a cash machine swallows your card, don't walk away: call the number on the machine or block the card in the app, then go to a branch.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Perdone, el cajero se ha tragado mi tarjeta.
Pehr-DOH-neh, el kuh-KHEH-roh seh uh truh-GAH-doh mee tuhr-KHEH-tuh.
Excuse me, the cash machine has swallowed my card.
THEY SAY
¿De qué banco es la tarjeta?Deh keh BAHN-koh es lah tuhr-KHEH-tuh?
Which bank is the card from?
They might also say:
¿Qué banco la emitió?
Keh BAHN-koh lah eh-mee-TYOH?
Which bank issued it?
2
YOU REPLY
Es de este banco.
Es deh ES-teh BAHN-koh.
It's from this bank.
THEY SAY
Vale. Deme su documento y se la recuperamos o le hacemos una nueva.BAH-leh. DEH-meh soo doh-koo-MAYN-toh ee seh lah reh-koo-peh-RAH-mos oh leh uh-SEH-mos OO-nuh noo-EH-buh.
OK. Give me your document and we'll recover it or make you a new one.
3
YOU FINISH
Gracias, es muy amable.
GRAH-syuhs, es mooy uh-MAH-bleh.
Thank you, you're very kind.
THEY SAY
Para eso estamos. Un momento, por favor.PAH-ruh EH-soh es-TAH-mos. Oon moh-MAYN-toh, por fuh-BOR.
That's what we're here for. One moment, please.
The course is in the app
This dialogue is part of the course “Spanish for life in Spain”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Perdone
Pehr-DOH-neh
verb
excuse me, sorry
cajero
kuh-KHEH-roh
noun
cash machine
ha
uh
verb
has (auxiliary)
tragado
truh-GAH-doh
verb
swallowed
tarjeta
tuhr-KHEH-tuh
noun
card
banco
BAHN-koh
noun
bank
29 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
¿Puede repetirlo, por favor?
Poo-EH-deh reh-peh-TEER-loh, por fuh-BOR?
Can you repeat that, please?
¿Puede hablar más despacio, por favor?
Poo-EH-deh uh-BLAHR mahs des-PAH-syoh, por fuh-BOR?
Can you speak more slowly, please?
¿Puede escribírmelo, por favor?
Poo-EH-deh es-kree-BEER-meh-loh, por fuh-BOR?
Can you write it down for me, please?
Similar situations
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report