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Portuguese · Multibanco / MB Way

The cash machine kept your card: what to say in Portuguese

The cash machine kept your card. You go into the branch.

Multibanco / MB Way7 linesLevel A2For life in Portugal The rest of the dialogue is in the app
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How it's done. If a cash machine keeps your card, block it straight away in the bank's app or by phone.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
YOU START
O Multibanco ficou com o meu cartão.
Oo mool-tee-BAHN-koo fee-KOH kohn oo meh-oo kuhr-TOW.
The Multibanco kept my card.
Or say:A máquina não devolveu o cartão.
Uh MAH-kee-nuh now dih-vool-VEH-oo oo kuhr-TOW.
THEY SAY
Em que máquina foi?
Ayn k MAH-kee-nuh foy?
Which machine was it?
They might also say:
Foi aqui ou noutro sítio?
Foy uh-KEE oh NOH-troo SEE-tyoo?
Was it here or somewhere else?
in the app
2
YOU REPLY
Foi na máquina lá fora, há dez minutos.
Foy nuh MAH-kee-nuh lah FOH-ruh, uh dezh mee-NOO-toosh.
It was the machine outside, ten minutes ago.
THEY SAY
O cartão é deste banco?
Oo kuhr-TOW eh desht BAHN-koo?
Is the card from this bank?
in the app
3
YOU REPLY
Não, é de outro banco.
Now, eh d OH-troo BAHN-koo.
No, it's from another bank.
THEY SAY
Nesse caso, ligue para o seu banco e cancele o cartão.
Nes KAH-zoo, leeg pruh oo seh-oo BAHN-koo ee kahn-SEL oo kuhr-TOW.
In that case, call your bank and cancel the card.
in the app
4
YOU FINISH
Muito obrigado!
MWEE-too oh-bree-GAH-doo!
Thank you very much!
Or say:Obrigado, até logo!
oh-bree-GAH-doo, uh-TEH LOH-goo!

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Multibanco
mool-tee-BAHN-koo
noun
bank card
ficou
fee-KOH
verb
stayed
cartão
kuhr-TOW
noun
card
máquina
MAH-kee-nuh
noun
machine
foi
foy
verb
was
lá
lah
adverb
there

25 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?

All 21 rescue phrases in Portuguese →

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The rest of the dialogue is in MovkoDownload