Portuguese · Ponto de recolha
Ask why the parcel was sent to a pickup point: what to say in Portuguese
It was supposed to be home delivery, but you got a message saying the parcel is at a pick-up point.
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How it's done. A parcel is often redirected to a point if the courier found nobody at home or couldn't reach you.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
YOU START
Desculpe, porque é que a encomenda veio para aqui?
Dish-KOOLP, poork eh k uh ayn-koo-MAYN-duh VAY-oo pruh uh-KEE?
Sorry, why was the parcel brought here?
Or say:Era para ser entregue em casa.
EH-ruh pruh sehr ayn-TREG ayn KAH-zuh.
THEY SAY
O estafeta não o encontrou em casa.Oo shtuh-FEH-tuh now oo ayn-kohn-TROH ayn KAH-zuh.
The courier didn't find you at home.
They might also say:
Às vezes enviam logo para o ponto.
Ahzh VEH-ziz ayn-VEE-ow LOH-goo pruh oo POHN-too.
Sometimes they send them straight to the point.
2
YOU REPLY
Pronto, então levo já.
PROHN-too, ayn-TOW LEH-voo zhah.
All right, then I'll take it now.
THEY SAY
Aqui tem a sua encomenda.uh-KEE tayn uh SOO-uh ayn-koo-MAYN-duh.
Here is your parcel.
They might also say:
Aqui está a sua encomenda.
uh-KEE shtah uh SOO-uh ayn-koo-MAYN-duh.
Here is your parcel.
3
YOU FINISH
Obrigado!
oh-bree-GAH-doo!
Thank you!
Or say:Muito obrigado!
MWEE-too oh-bree-GAH-doo!
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Desculpe
Dish-KOOLP
verb
sorry, excuse me
é
eh
verb
is
encomenda
ayn-koo-MAYN-duh
noun
parcel
veio
VAY-oo
verb
came
aqui
uh-KEE
adverb
here
estafeta
shtuh-FEH-tuh
noun
courier
16 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Desculpe, não percebi.
Dish-KOOLP, now pir-sih-BEE.
Sorry, I didn't understand.
Similar situations
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