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Portuguese · Ponto de recolha

The parcel has not arrived yet (Ainda não chegou): what to say in Portuguese

You're at the pick-up point, but your parcel isn't there yet.

Ponto de recolha4 linesLevel A1For life in Portugal The rest of the dialogue is in the app
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How it's done. Before going to the point, wait for a message saying the parcel is already there: usually an SMS or email arrives.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
THEY SPEAK FIRST
THEY SAY
Ainda não chegou.
Uh-EEN-duh now shih-GOH.
It hasn't arrived yet.
They might also say:
Não tenho nada com esse nome.
Now TEH-nyoo NAH-duh kohn es nohm.
I have nothing under that name.
YOU REPLY
Mas recebi uma mensagem. Quando é que chega?
Mahzh rih-sih-BEE OO-muh mayn-SAH-zhayn. KWAHN-doo eh k SHEH-guh?
But I got a message. When will it arrive?
THEY SAY
Normalmente chega à tarde.
Noor-muhl-MAYNT SHEH-guh uh tahrd.
It usually comes in the afternoon.
They might also say:
Volte amanhã, se faz favor.
Volt uh-muh-NYAHN, s fahsh fuh-VOR.
Come back tomorrow, please.
in the app
2
YOU FINISH
Está bem, obrigado.
Shtah bayn, oh-bree-GAH-doo.
All right, thank you.

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Ainda
Uh-EEN-duh
adverb
still, yet
não
now
adverb
no
chegou
shih-GOH
verb
arrived, was brought
recebi
rih-sih-BEE
verb
(I) received
mensagem
mayn-SAH-zhayn
noun
message (SMS)
Quando
KWAHN-doo
adverb
when

11 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Desculpe, não percebi.
Dish-KOOLP, now pir-sih-BEE.
Sorry, I didn't understand.

All 21 rescue phrases in Portuguese →

Similar situations

Collect a parcel for someone elsePonto de recolha · A2 in the app
→
Send a return through a drop-off pointPonto de recolha · A2 in the app
→
The seller asks whose name is on the parcelPonto de recolha · A1 in the app
→
Ask how many days the parcel will waitPonto de recolha · A1 in the app
→
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The rest of the dialogue is in MovkoDownload