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Portuguese · Ponto de recolha

Send a return through a drop-off point: what to say in Portuguese

The item didn't fit, and you want to return it through the pick-up point.

Ponto de recolha5 linesLevel A2For life in Portugal The rest of the dialogue is in the app
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How it's done. For a return you usually need a label or a code from the shop: you show them at the point.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.

Cheat sheet for your visit

The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.

1
YOU START
Boa tarde. Queria fazer uma devolução.
BOH-uh tahrd. KREE-uh fuh-ZEHR OO-muh dih-voo-loo-SOW.
Good afternoon. I'd like to make a return.
Or say:Posso devolver esta encomenda aqui?
POH-soo dih-vool-VEHR ESH-tuh ayn-koo-MAYN-duh uh-KEE?
THEY SAY
Tem a etiqueta de devolução?
Tayn uh eh-tee-KEH-tuh d dih-voo-loo-SOW?
Do you have the return label?
They might also say:
Tem o código no telemóvel?
Tayn oo KOH-dee-goo noo tlih-MOH-vel?
Do you have the code on your phone?
in the app
2
YOU REPLY
Sim, está aqui no telemóvel.
Seen, shtah uh-KEE noo tlih-MOH-vel.
Yes, it's here on my phone.
Or say:Tenho a etiqueta impressa.
TEH-nyoo uh eh-tee-KEH-tuh eem-PREH-suh.
THEY SAY
Está bem. Aqui tem o comprovativo.
Shtah bayn. Uh-KEE tayn oo kohn-proo-vuh-TIH-voo.
All right. Here's your receipt.
They might also say:
Pronto, já está registado.
PROHN-too, zhah shtah rih-zheesh-TAH-doo.
There, it's registered.
in the app
3
YOU FINISH
Obrigado!
Oh-bree-GAH-doo!
Thank you!

The course is in the app

This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.

Open in the App Store
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.

Words worth knowing

Boa
BOH-uh
adjective
good (feminine)
tarde
tahrd
noun
afternoon
Queria
KREE-uh
verb
would like (polite)
fazer
fuh-ZEHR
verb
to do, to make
devolução
dih-voo-loo-SOW
noun
return (of goods)
Tem
Tayn
verb
have

13 more words, with explanations, base forms and tap-a-word help, are in the app.

If you did not understand

Desculpe, não percebi.
Dish-KOOLP, now pir-sih-BEE.
Sorry, I didn't understand.

All 21 rescue phrases in Portuguese →

Similar situations

The seller asks whose name is on the parcelPonto de recolha · A1 in the app
→
Ask how many days the parcel will waitPonto de recolha · A1 in the app
→
Ask why the parcel was sent to a pickup pointPonto de recolha · A2 in the app
→
Pay a bill at a Payshop pointPonto de recolha · A2 in the app
→
Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report
The rest of the dialogue is in MovkoDownload