Portuguese · SNS 24
You did not catch it on the phone: ask them to repeat: what to say in Portuguese
The phone line is poor, and you didn't catch what was said.
💡
How it's done. On the phone you can say plainly that the line is bad: Não estou a ouvir bem - and ask them to repeat.Prepared by the Movko team, November 2026. This is language help, not legal or medical advice: check the rules with the office itself.
Cheat sheet for your visit
The first phrase is open: tap ▶ to listen, or “Show” to show it to the other person. The rest of the dialogue is in the course in the app.
1
THEY SPEAK FIRST
THEY SAY
Está a ouvir-me?Shtah uh oo-VEER-m?
Can you hear me?
They might also say:
Consegue ouvir-me?
Kohn-SEG oo-VEER-m?
Can you hear me?
YOU REPLY
Desculpe, não estou a ouvir bem.
Dish-KOOLP, now shtoh uh oo-VEER bayn.
Sorry, I can't hear well.
THEY SAY
Então, como lhe disse, deve ir hoje.Ayn-TOW, KOH-moo ly dees, dev eer ohzh.
So, as I said, you should go today.
2
YOU REPLY
Pode repetir mais devagar, por favor?
Pod rih-pih-TEER mighzh dvuh-GAHR, poor fuh-VOR?
Can you repeat that more slowly, please?
THEY SAY
Claro. Deve ir à urgência hoje.KLAH-roo. Dev eer uh oor-ZHAYN-syuh ohzh.
Of course. You should go to the emergency department today.
3
YOU REPLY
Pode mandar por mensagem?
Pod mahn-DAHR poor mayn-SAH-zhayn?
Can you send it by message?
THEY SAY
Sim, mando já.Seen, MAHN-doo zhah.
Yes, I'll send it now.
4
YOU FINISH
Obrigado!
oh-bree-GAH-doo!
Thank you!
Or say:Muito obrigado!
MWEE-too oh-bree-GAH-doo!
The course is in the app
This dialogue is part of the course “Portuguese for life in Portugal”: 416 situations with audio, a pronunciation guide and spaced review.
On the website the first dialogue, the 112 category, the rescue phrases and the “Basics” are fully open.
Words worth knowing
Está
Shtah
verb
is, is located (now)
ouvir-me
oo-VEER-m
verb
to hear me
Desculpe
Dish-KOOLP
verb
sorry, excuse me
não
now
adverb
no
estou
shtoh
verb
I am
ouvir
oo-VEER
verb
to listen, to hear
24 more words, with explanations, base forms and tap-a-word help, are in the app.
If you did not understand
Pode repetir, por favor?
Pod rih-pih-TEER, poor fuh-VOR?
Can you repeat that, please?
Pode falar mais devagar, por favor?
Pod fuh-LAHR mighzh dvuh-GAHR, poor fuh-VOR?
Can you speak more slowly, please?
Fala inglês?
FAH-luh een-GLESH?
Do you speak English?
Similar situations
Call SNS 24 and briefly explain the problemSNS 24 · A2 in the app
→The SNS 24 operator asks about your symptomsSNS 24 · A2 in the app
→The operator sends you to the urgência or the Centro de SaúdeSNS 24 · A2 in the app
→The operator asks you to dictate your número de utente and phone numberSNS 24 · A2 in the app
→Found a mistake? Write to us and we will fix it. This is language help, not medical or legal advice.Report